Shop Policies

SHIPPING POLICIES

Currently all orders are shipped within 3 weeks as our order volume increases during the warmer months when everyone starts hanging their Americana decor.

Once your item is completed you should receive it in just 2-3 business days.  We would love for you to all take videos of your reaction when you open your item.  That's our favorite part and we so enjoy getting the chance to be a part of your lives in some small way.  

 

REFUNDS AND EXCHANGES

We do not accept returns or exchanges except in a case by case basis.  However we do make every effort to make sure you are happy with your piece and it's incredibly important to us that you are left with the desire to continue to shop at Carolina Wood Company. 

A substantial part of our business comes from repeat customers and referrals which could only happen by making sure you are taken care of. 

For products that have been damaged during shipping please contact us at carolinawoodcompany@gmail.com.  

 

Custom Order Requests

We enjoy the opportunity to fill our website with additional items and much of what you see came by request.  Please send us an email if you do have a custom request and we will promptly let you know if we can accommodate it.  It is common for us to receive requests to put last names or dates of service on our pieces.  Don't hesitate to make a request if you have one.